A note from Fairfield Residential about COVID-19
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A Message from Fairfield Residential Regarding COVID-19

A Message from Fairfield Residential Regarding COVID-19

UPDATED 5/11/2020

As always, our residents, prospective residents, and associates continue to be our top priority. The great news is that we’re now working through a strategic, phased re-opening of our communities’ amenity spaces considering each state’s re-opening plan. The global pandemic has established new norms for all of us. In order to continue minimizing the spread of COVID-19, everybody needs to be more cautious, including by taking steps such as social distancing and wearing face masks to protect each other. In response, you’ll see new signage for reopening our communities’ amenity spaces. We need each other to safeguard and protect human health whether you’re looking for a home with us or you’re already calling us home.

We’re still here to help you find a home – virtually

We are offering options for live virtual tours, video tours and self-guided tours. Simply contact the community you’re interested in to set up a tour, either by calling us or through our websites. We also invite you to take advantage of our 3D floor plan tours, online photo galleries, online applications and online leasing. We have a new program called Keyboard to Keys that will help you find a home and move in without ever stepping foot into our leasing office – 100% contactless. We’re here for you to find what you need – a place to call home.

If you are a current resident with an approaching move-out date and you’d prefer to stay where you are for the time being, we’re here to help. Please give your leasing office a call to explore your options.

Closures in the amenity areas and leasing office

During the first 7-8 weeks of COVID-19, we closed our amenity areas except for the mail/package and laundry rooms. We also closed our leasing office to person-to-person interactions, and they will remain closed until further notice. We are now working through a strategic, phased re-opening of our communities’ amenity spaces considering each state’s re-opening plan. Again, being more cautious by practicing new social behaviors like social distancing, limiting the size of gatherings and wearing face masks are key to minimizing the spread. We have new signage in the amenity areas that are being re-opened to reinforce the new norms. We need everyone’s cooperation to keep our communities as healthy as possible. We will continue to frequently clean high-touch areas, particularly doorknobs/handles, elevator buttons, and faucets, in all common areas that continue to be utilized.

Resident events are cancelled

For the time being, all in-person resident events are cancelled. We have been hosting national social events like celebrating National Nurses Day as well as a variety of virtual events – wine and painting, and fitness from yoga to cardio – and will continue to do so. We do look forward to the time when we’ll be able to once again host live events that keep us connected! In the meantime, you can stay active with your neighbors by visiting our Facebook pages. We encourage sharing your photos and videos – we are in this together and can find inspiration in one another.

Only Emergency Service requests will be performed

Until further notice, we will continue limiting our services in each residence to addressing emergency requests only. This is for the health and safety of our residents along with our service team. Our service team members will check with you to ensure that no residents in the apartment are currently ill, showing symptoms of illness, or quarantined.   Service associates will continue to wear face masks while completing work in an occupied apartment.  Additionally, to ensure social distancing, a resident may be asked to temporarily relocate to another part of the apartment home or to wait outside while all work is being completed.  As we slowly begin to re-open our amenity spaces, we will address your non-emergency maintenance needs and schedule them for repair. Please contact our offices for more information.

Let us know about self-quarantine situations

If for any reason you are in self-quarantine or have been diagnosed positive for COVID-19, please notify the leasing office immediately so that we can assist to make your stay more comfortable and ensure that appropriate safety measures are taken with any emergency service requests. This will continue to be our practice until further notice.

Actively practice the basics of COVID-19 defense and be considerate of your neighbors:

  1. Practice social distancing, staying at least 6 feet away from others.
  2. Always protect yourself by wearing a face mask when outside of your apartment.
  3. Wash your hands often for at least 20 seconds with soap and water.
  4. Avoid “in-person” interactions with other residents and staff.
  5. If you or someone in your home is ill, please stay home.

Our on-site associates and the larger Fairfield Residential community will continue to support you in any way that we can, and we appreciate your patience and adherence to COVID-19 heath guidelines as we continue to move through this unprecedented time. We are in this together.

Stay Safe. Stay Healthy. Keep Living.

For additional resources, please view the following links:

Quarantine Tips: Making the Most of It

COVID-19 Resources: Financial, Employment, Health and More

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